1. Effective Date: 25th Jan 2024
Thank you for shopping at NK Surigcare. We appreciate the trust you have placed in us. Please read this policy carefully to understand our practices regarding returns and refunds.
2. Returns
We accept returns on eligible items within 5 days from the date of purchase. To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging. Any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be eligible for a return.
3. How to Initiate a Return
To initiate a return, please contact our customer service team at Email. Provide your order number and details about the item you wish to return. We will guide you through the return process and provide instructions for shipping the item back to us.
4. Shipping Costs for Returns
Customers are responsible for covering the shipping costs associated with returning items unless the return is a result of our error (e.g., you received an incorrect or defective item).
5. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 5 business days.
6. Exchanges
If you receive a defective or damaged item, we will replace it with an identical item. Please contact us immediately with details about the issue, and we will guide you through the exchange process. Certain items are non-returnable, including: personalized or customized items, and health and personal care items.
7. Cancellations
Orders may be canceled within 8 hours of purchase. After this period, the order may have entered the processing stage, and cancellation may not be possible.
8. Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer service team at Email.
9. Changes to This Policy
We reserve the right to update this Return and Refund Policy anytime. Any changes will be effective immediately upon posting the revised policy on our Website.
Contact Information:
NK Surgicare
10-3/64, “BHAGWAT KRUPA”, Vithal Nagar, Kalaburagi - 585103.Karnataka.
+91 9448040598
Last Updated: 10 Apr 2026