Effective Date: 25th Jan 2024
Thank you for shopping at NK Surgicare. We appreciate thetrust you have placed in us. Please read this policy carefully to understandour practices regarding returns and refunds.
1. Returns
We accept returns on eligible items within 5 days from thedate of purchase. To be eligible for a return, your item must be unused, in thesame condition as received, and in its original packaging. Any item not in itsoriginal condition, damaged, or missing parts for reasons not due to our errorwill not be eligible for a return.
2. How to Initiate a Return
To initiate a return, please contact our customer serviceteam at Email. Provide your order number and details about theitem you wish to return. We will guide you through the return process andprovide instructions for shipping the item back to us.
3. Shipping Costs for Returns
Customers are responsible for covering the shipping costsassociated with returning items unless the return is a result of our error(e.g., you received an incorrect or defective item).
4. Refunds
Once your return is received and inspected, we will notifyyou of the approval or rejection of your refund. If approved, your refund willbe processed, and a credit will be automatically applied to your originalmethod of payment within 5 business days.
5. Exchanges
If you receive a defective or damaged item, we will replaceit with an identical item. Please contact us immediately with details about theissue, and we will guide you through the exchange process.
6. Non-Returnable Items
Certain items are non-returnable, including:
Personalized or customized items.
Gift cards.
Health and personal care items.
7. Cancellations
Orders may be canceled within 8 hours of purchase. Afterthis period, the order may have entered the processing stage, and cancellationmay not be possible.
8. Contact Information
If you have any questions or concerns regarding our Returnand Refund Policy, please contact our customer service team at Email.
9. Changes to This Policy
We reserve the right to update this Return and Refund Policyat any time. Any changes will be effective immediately upon posting the revisedpolicy on our Website.
Last Updated: 25th Jan 2024